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FAQ

WHERE WILL MY ORDER BE SHIPPED FROM?

It will be shipped from our warehouse-office in Los Angeles, California USA.

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide. Shipping cost is calculated prior to checkout.

HOW LONG WILL MY ORDER TAKE TO DELIVER?

Your order will take between 2-5 business days to arrive at your door once your order is shipped if you live in the USA. For worldwide customers, please allow 7-10 days. You will receive tracking information of your package by email within 1 business day.

CAN I MAKE ANY CHANGES TO MY ORDER?

We work super fast at processing orders to make sure you receive them as soon as possible. You can change your order as much as you like before you click “complete order” but after this point you will be unable to make changes to your order.

HOW DO I TRACK MY ORDER?

You can track your order from the email we will send you. Click ‘Track My Order’ in the email to go to the tracking page where the location of your package is updated from dispatch to delivery. Or you can use our   Track Order page.

CAN I RETURN OR EXCHANGE AN ITEM?

Our return policy is 30 days for return/exchange if the package is unopened and 50% reimbursement if the package is opened. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, please send us an email:   contact@litpads.com

As soon as you discover a fault, please contact us immediately (   within 7 days  of receiving your order) via   Contact Us page. If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us immediately if you noticed that your shipping details are incorrect.   
Note that we are unable to allow any corrections once your order has been shipped. Orders are usually processed within 1 business day or less.  

Should your order be returned to sender, please note that we will be required to charge a subsidized re-shipping postage fee of $10 USD. If your address is incorrect, please email us with the correct and complete address as soon as you can.

If you need to contact us, please go to our  Contact Us page

Shipping

All of our LitPads™ products are currently in stock and shipped from United States.

Standard U.S. Shipping (2-5 business days)

Your order will take between 2-5 business days to arrive at your door once your order is shipped if you live in the USA.

You will receive tracking information of your package by email within 1 business day.

International Orders (7-10 business days)

All International orders will be shipped via USPS International depending on your location. Please allow 7-10 business days for arrival.

You will receive tracking information of your package by email within 1 business day.

Please note delivery times may vary according to different country’s custom restrictions.

Order Tracking

You can track your order via the email we sent you. Clicking "Track my Order" in the email will take you straight to the order tracking page where the location of your order is updated from dispatch to delivery.

Or you can go to our " Track Order" page where you enter your order number and email for more information regarding your order.